Shipping policy
Shipping Policy | iYDR
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Shipping Policy
Last Updated: October 21, 2025
At iYDR, we take great care in delivering your jewelry safely and efficiently. Please review the details below regarding our shipping process, timelines, and terms.
1. Order Processing
- All orders are processed and dispatched within 2–5 business days after payment is received.
- Orders are not processed or shipped on weekends or public holidays.
- Once your order is dispatched, you will receive a confirmation email with tracking information.
2. Delivery Timeframes
- Delivery times vary by destination and shipping method selected at checkout.
- Standard delivery typically takes 5–15 business days from the date of dispatch.
- Delays may occur due to customs processing, courier delays, or high seasonal demand.
3. Shipping Costs
- Shipping charges are calculated at checkout based on destination, weight, and dimensions.
- All shipping fees are non-refundable once the order has been shipped.
4. Tracking Your Order
- Once your order has been dispatched, a tracking link will be sent via email.
- You can track your parcel using this link directly on the courier’s website.
5. Address Changes
- If you need to update your delivery address, please contact us before dispatch.
- We cannot modify the shipping address once an order has been shipped.
6. Out-of-Stock Items
- If any item in your order is out of stock, the rest of your order will be shipped as scheduled.
- You will be notified and can choose between a refund for the unavailable item or waiting for restock.
7. P.O. Boxes & Military Addresses
- Deliveries to P.O. Box addresses are available via standard postal services only.
- Shipping to military addresses (APO/FPO/DPO) is supported through applicable postal services.
8. Delayed Deliveries
If your delivery exceeds the estimated timeframe, please contact us at info@iydr.com so we can investigate the delay with the courier.
9. Duties, Taxes & Import Fees
- International shipments may be subject to import duties, taxes, or customs fees.
- These charges are the responsibility of the recipient and vary by country.
- If you refuse to pay import fees, the return shipping will be deducted from your refund. Original shipping costs are non-refundable.
10. Lost or Damaged Parcels
- All parcels are insured for loss and damage during transit.
- If your parcel arrives damaged or fails to arrive, contact us immediately with your order number and supporting details.
Need Help?
For any shipping-related questions, please contact our support team:
- Email: info@iydr.com
- Business Name: iYDR
- Location: London, United Kingdom
© 2025 iYDR. All rights reserved.
